Jewelry Care
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Gentle Cleaning: Begin by gently cleaning the jewelry using a soft, lint-free cloth to remove any surface dirt or residue. Avoid abrasive materials or harsh chemicals as they can damage the delicate plating.
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Avoid Contact: Avoid exposing your jewelry to harsh chemicals, perfumes, lotions, and cosmetics, as these can cause damage to the plating and accelerate tarnishing. Remove your jewelry before swimming, bathing, or engaging in activities that may expose it to moisture or abrasion.
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Storage: Store your jewelry in a clean, dry place away from moisture, direct sunlight, and extreme temperatures. Consider using a jewelry box or pouch with individual compartments to prevent scratching and tangling.
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Regular Maintenance: To keep your jewelry looking its best, perform regular maintenance by gently wiping it with a soft cloth after each wear to remove oils, sweat, and debris. This will help prevent tarnishing and maintain the shine of the plating.
By following this sophisticated care procedure, you can ensure that your rhodium-plated, gold-plated, or gold-dipped jewelry remains beautiful and lustrous for years to come.
You will first need to log into your account on the Shopify website where you made your purchase. Navigate to your order history or order confirmation email, which should contain details about your purchases. In the order details, look for the tracking number or a tracking link. Should you require further assistance please reach out to us here.
Calculated shipping rates are determined at checkout by a third-party shipping service based on the details of the order. This helps you charge your customers the exact amount that a shipping carrier, such as Canada Post, UPS or FedEx, will charge you when you purchase a shipping label.
Shipping Policy:
1. General Information
Welcome to Irys Ginger! We are thrilled that you've chosen us for your online shopping needs. This Shipping Policy outlines essential details regarding shipping, delivery times, and related information for your reference. Please read this policy carefully before placing an order to ensure a seamless shopping experience.
2. Processing Time
2.1. Order processing typically takes 1-3 business days. This processing time allows us to carefully prepare and package your order before it is shipped out.
3. Shipping Methods and Rates
3.1. We offer several shipping options to cater to your needs:
- Standard Shipping: Delivery within 5-10 business days.
- Express Shipping: Delivery within 2-5 business days.
3.2. Shipping rates are calculated based on the weight and destination of your order. The applicable shipping charges will be displayed at the checkout before you finalize your purchase.
4. Order Tracking
4.1. Once your order is shipped, we will provide you with a tracking number via email or SMS, depending on the contact information you've provided. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.
5. Delivery Time
5.1. The estimated delivery time depends on your chosen shipping method and destination. Please note that unforeseen circumstances, such as weather conditions or shipping carrier delays, may affect the delivery timeline. However, we will do our best to ensure timely deliveries.
6. Shipping Restrictions
6.1. Irys Ginger currently ships to addresses within the United States (domestic shipping) and select international countries. If your location falls outside our shipping regions, you will receive an error message during the checkout process, indicating that we cannot fulfill your order.
6.2. Certain items, such as those considered hazardous or restricted by shipping carriers, may have limitations on shipping destinations. If any restrictions apply to your order, we will notify you promptly.
7. Order Changes and Cancellations
7.1. If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipping.
8. Lost or Damaged Packages
8.1. In the rare event that your package is lost or damaged during transit, please reach out to our customer support team immediately. We will initiate a thorough investigation and work with the shipping carrier to resolve the issue promptly. Please retain all packaging materials and documents for the claims process.
9. Customs and Duties (International Orders)
9.1. For international orders, customs duties, taxes, and fees may apply depending on your country's import regulations. Any additional charges levied by customs authorities are the responsibility of the buyer. Please check with your local customs office for specific details.
10. Address Accuracy
10.1. Please ensure that your shipping address is accurate and complete before finalizing your order. We will not be responsible for delayed or lost packages resulting from incorrect shipping information provided by the customer.
11. Contact Us
11.1. If you have any questions or concerns about our Shipping Policy or any other matters related to your shopping experience at Irys Ginger, please don't hesitate to contact our friendly customer support team. You can reach us via email at contact@irysginger.com.
Thank you for shopping with Irys Ginger! We appreciate your support and look forward to providing you with the best products and service possible. Happy shopping!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@irysginger.com.
